Exchange & Returns
How to report damaged/quality issues, claim evidence needed, and refund outcomes.
12 articles
- What is your policy on damaged or sub-standard wholesale items?
- What evidence is mandatory to process a quality-based claim?
- How long does it take for a return request to be processed?
- How do I submit a return request if my items arrive damaged?
- Can I return an item that I purchased directly inside your walk-in retail store?
- What happens to my earned cashback points if an item is returned?
- Who covers the shipping cost for returning non-perishable products?
- Can I return a non-perishable tool or vase I bought online?
- If my return request is approved, how do I get my refund?
- Do I need to return the damaged flowers back to you?
- What is your retail return policy for fresh flowers?
- How are approved claims resolved for wholesale buyers?